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](https://no-cache.hubspot.com/cta/default/50209789/interactive-211825595056.png)](https://mkt.plannet.us/hs/cta/wi/redirect?encryptedPayload=AVxigLKOkGXV%2Fl3aFPk9TLUsfeYZivs%2F1kh71lQa3BCrTp6AS%2F%2BuPPojSdNtbF9LgHzEYA29z1iOMApvMtu9e33zDLs0i%2FXsxK2jkfE1ek12PvEmgg%2FUle9NXN50P0Yf9WJXpL1GEq0LmuRmkzg7wwrR%2BxXc56xa6ptmyHQOk7Ic2%2FXED1xC5w%3D%3D&webInteractiveContentId=211825595056&portalId=50209789)** ## How Do Managed IT Services Help Reduce Costs? Cost savings are generated by having an external expert team dedicated 24/7 to preventing losses from network outages, reducing response times, simplifying contracts, and freeing up IT resources. [Cisco](https://www.cisco.com/c/dam/en/us/products/collateral/software/roi-and-business-savings-of-cisco-services-enrollment.pdf) estimates that 72% of total savings come from benefits such as recovered productivity and lower mean time to resolution, while 28% comes from direct savings, such as spare parts, contract management, and IT time. **For a company, this means ROI should be analyzed from three perspectives:** | **Indicator** | **What It Measures** | **Business Value** | | --- | --- | --- | | Reduced downtime | Avoided outage hours | Protects sales, production, and business continuity | | Avoided incident costs | Incidents reduced or resolved faster | Decreases operational losses and support workload | | Freed internal capacity | Hours IT no longer spends on repetitive tasks | Enables progress on strategic projects | [Cisco](https://www.cisco.com/c/dam/en/us/products/collateral/software/roi-and-business-savings-of-cisco-services-enrollment.pdf) also reports that a typical enterprise organization can save nearly US$2.5 million in the first year, US$7 million over three years, and US$12 million over five years with Services Enrollment, achieving an ROI of more than 600%. ## Formula to Calculate the ROI of Managed IT Services The general ROI formula compares the net benefit of an investment against its cost. Applied to [Managed IT and Implementation Services](https://www.plannet.us/services/it-enterprise-network-support), the formula can be expressed as follows: **ROI = \[(benefits obtained – total investment) / total investment\] x100** A company can add the following benefits and compare them against the total investment in managed services: 1 Avoided downtime **Avoided downtime** = avoided outage hours × average cost per hour of disruption Impact example Fewer hours offline at branches, plants, distribution centers, point-of-sale systems, or critical applications. 2 Recovered productivity **Recovered productivity** = recovered user hours × average cost per hour Impact example Users who stop losing time due to connectivity failures, slowdowns, outages, or recurring tickets. 3 Avoided incident cost **Avoided incident cost** = avoided incidents × average cost per incident Impact example Fewer critical failures, escalations, rework, and reduced impact on end customers. 4 Freed internal capacity **Freed internal capacity** = hours freed from the internal IT team × average cost per hour Impact example The internal team can focus on automation, security, expansion, analytics, or improving customer experience. 5 Operational simplification savings **Operational savings** = reduction in duplicated tools, contracts, spare parts, or services Impact example Less administrative complexity, better vendor control, and greater cost visibility. Total benefits (sum of all 5 indicators) **Total benefits** = avoided downtime + recovered productivity + avoided incident cost + freed internal capacity + operational savings Overall ROI formula ROI = \[ total benefits − total investment total investment \] ## To Gain These Capabilities, You Need an Experienced Provider A reliable Managed [IT Enterprise Network Support](https://www.plannet.us/services/it-enterprise-network-support) Services provider should improve operational stability, reduce risks, optimize resources, and measure results with clear indicators. With PlanNet, companies can implement managed IT services backed by experience in enterprise networks, technology implementation, and continuous support. ### As a [Cisco Partner](https://www.plannet.us/cisco-partner), we provide IT consulting to turn your technology investment into a direct benefit for your operation. The result is a more stable, secure, and measurable IT operation, with clear metrics to demonstrate return on investment. [](https://mkt.plannet.us/hs/cta/wi/redirect?encryptedPayload=AVxigLKOkGXV%2Fl3aFPk9TLUsfeYZivs%2F1kh71lQa3BCrTp6AS%2F%2BuPPojSdNtbF9LgHzEYA29z1iOMApvMtu9e33zDLs0i%2FXsxK2jkfE1ek12PvEmgg%2FUle9NXN50P0Yf9WJXpL1GEq0LmuRmkzg7wwrR%2BxXc56xa6ptmyHQOk7Ic2%2FXED1xC5w%3D%3D&webInteractiveContentId=211825595056&portalId=50209789) You might also be interested in reading [the Key to Successful Digital Transformation: Better Networks, Better Customer Experiences](https://mkt.plannet.us/blog/key-to-successful-digital-transformation-better-it-networks-better-customer-experiences) ### Suscribe our blog Receive our latest posts weekly Name\* Email\* Subscribe > \*Required data | [Privacy policy](https://www.plannet.us/privacy-policy)  Follow us: [](https://www.linkedin.com/company/plannet-us/) [](https://www.facebook.com/people/PlanNet-US/61585078197531/) - **Industries** - [Retail](https://www.plannet.us/industries/it-solutions-for-retail) - [Manufacturing](https://www.plannet.us/industries/it-solutions-for-manufacturing) - **Services** - [IT Enterprise Network Support](https://www.plannet.us/services/it-enterprise-network-support) - [Implementation Services](https://www.plannet.us/services/implementation-services) **Contact Us** [ info@plannet.us](mailto:info@plannet.us) [ +1 (726) 2626 560](tel:+17262626560) [Privacy policy](https://plannet.us/privacy-policy) | Site optimized by [Cliento.mx®](https://www.cliento.mx) 2026 × ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "PlannetUS", "url" : "https://mkt.plannet.us/blog/author/plannetus" }, "dateModified" : "2026-06-03T15:39:47.389Z", "datePublished" : "2026-05-20T17:00:00.000Z", "headline" : "How to Measure the ROI of Managed IT Services", "image" : [ "https://mkt.plannet.us/hubfs/ROI-Managed-IT-Services-PlanNet.jpg" ], "mainEntityOfPage" : { "@id" : "https://mkt.plannet.us/blog/how-to-measure-roi-of-managed-it-services", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject" } } } ```